RETURNS
1. What is your returns policy?
FREE AND EASY RETURNS. If for any reason you are not completely satisfied with your purchase, items in unused and original condition purchased from Nine25 Store, the official Nine25 website, can be returned within 30 days of purchase with original invoice by mail or in store. Nine25 Gift Cards or E-Gift Cards are non-returnable. Promotions, clearances, or sales may have modified terms and conditions.
SALE ITEMS ARE FINAL. NO RETURNS OR EXCHANGES WILL BE ACCEPTED, EITHER ONLINE OR IN STORE.
a. All returns will be credited to the original form of payment. However, your original shipping cost is not refundable.
b. Returns will be processed within 2 business days of receipt of your item(s) by Nine25. You will receive an email notification once your return is processed. Please allow up to 3-5 additional business days for the funds to be credited to your payment method.
c. If the return form or prepaid return label are misplaced, please contact our Nine25 Customer Care at contact@nine25co.com for further assistance.
Returns in-store:
a. Bring original packing slip or email invoice along with merchandise you wish to return to the Nine25 store.
b. Returns will be processed to the original form of payment. Exception: Merchandise purchased using PayPal will be issued a gift card.
2. What is your exchange policy?
If for any reason you are not completely satisfied with your purchase, items in unused and original condition purchased from Nine25 Online Store, the official Nine25 website, can be exchanged within 30 days of purchase in store. Nine25 Gift Cards or E-Gift Cards are non-returnable. Promotions, clearances, or sales may have modified terms and conditions. Unfortunately, we are not able to accept exchanges by mail.
Exchanges in store:
a. Bring original packing slip or email invoice along with merchandise you wish to exchange to the Nine25 store.
b. Your original shipping cost is not considered for exchange and is not refundable.
3. Can I return Nine25 Jewelry purchased using a gift card?
Yes, you can return Nine25ra Jewelry purchased using a gift card. For gift card returns, you will be issued a new gift card of the same value of the merchandise returned. If your original method of payment was E-Gift card or physical gift card you will be issued a new E-gift card of the same value of the merchandise returned.
4. Can a gift recipient return Nine25 Jewelry?
Yes, a gift recipient can return or exchange merchandise to a Nine25 store with original gift receipt. Gift returns will be issued a gift card for the purchase price. If the gift recipient returns the merchandise by mail, a credit will be issued to the original payment method, which the purchaser used. Please note that the gift recipient will NOT get the refund.
5. How long will it take to get credit for my return?
Returns by mail:
Returns will be processed within 2 business days of receipt of your item(s) by Nine25. You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 3-5 additional business days for the credit to be applied.
Returns in a Nine25 store:
Returns will be processed to the original form of payment and will take 3-5 business days for the credit to be applied.
6. What do I do if I received a damaged item in my delivery?
We are sorry to hear your jewelry did not arrive in exceptional condition and we sincerely apologize. You can either get the product exchanged at Nine25 store or utilize our Contact us section to resolve.
7. What if I received an incorrect item or an item is missing from my order?
We work hard to ensure all orders are processed correctly, though errors do occur. We apologize for the inconvenience this may caused and our customer care team is happy to assist in correcting any issues.
8. Can I get a price adjustment of an item if the price changes after I purchased it?
We are not able to process price adjustments for previous purchases as prices fluctuate due to trends, stock, and consumer demand.